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Privacy Notice and Cookie Policy

Introduction

This website is operated by AV Distribution Ltd, a company registered in England and Wales (05385699) with our registered office at Unit 5 The Sidings, New Line Industrial Estate, Bacup, Lancashire, OL13 9RW. We are the “data controller” for information you supply to us via this website. AV Distribution Ltd is registered with the UK’s Information Commissioner under the Data Protection Act 1998.

Comments, questions or complaints regarding this notice can be addressed to:

Data Protection Officer
AV Distribution Ltd
Unit 5 The Sidings
New Line Industrial Estate
Bacup
OL13 9RW

We are committed to safeguarding the information you provide to us via this website, or other means. This notice describes the ways in which we use this information.

Our website contains links to external third party sites. We do not control these websites and you are encouraged to review the privacy notices of these third parties.

Information Collected

Accounts and Orders

When you open an account with us, or place any order, we collect certain information via forms, including your name, address and contact information and products ordered or returned. We do not store complete payment card or bank account information, but our payment processor, finance partner and merchant bank do so where required.

Product Reviews

If you provide a review on our website, and choose not to remain anonymous, your name and location will be stored along with your review score and content.

Direct Marketing

If you express an interest in receiving marketing material from us, we will collect your email address for this purpose. You may opt-out at any time via this website.

General Enquiries

If you contact us by phone or email, we may store information regarding your enquiry.

Analytics

We collect information on each individual's usage of this website, including pages visited.

We also use Google Analytics to collect anonymised usage data. You can read more about your privacy options for Google Analytics here: https://www.google.com/policies/privacy/partners/

Information From Other Sources

We may receive data from you, or about you, for reasons other than providing goods and services. For example if you apply for a job, or are recorded on our CCTV system.

Use of Your Information

We use your information for the following purposes:
  • Provision of Goods and Services
    • To personalise your access to this website
    • To process and deliver your orders
    • To keep you updated
    • To ask for your feedback
  • Management of Customers
    • To update our records
    • To process returns and refunds
    • To handle warranty and other claims
    • To respond to questions and complaints from you
    • To resolve defects in orders
  • Marketing
    • To send you occasional marketing emails, but only where you have opted-in
  • Staff Recruitment and Training
    • To select new employees
    • To train new and existing employees
    • To update our records
  • Statistical
    • To help us anticipate customer demand and manage stock levels
  • Legal Obligations
    • To maintain records for tax and auditing purposes
    • To comply with any law, regulation or court order
  • Security
    • To prevent and detect fraud
    • To report crime
    • To secure your account and orders
    • To secure our website and premises
  • Other
    • For any other purpose to which you have agreed

Disclosure to Third Parties

Information you provide to us will be disclosed to third parties for the following reasons:

  • To process payments or credit applications
  • To deliver goods or services to you
  • For warranty or other service registration and processing
  • Where required to answer any enquiry made by you
  • For crime and fraud prevention, detection and reporting
  • Where required by law or court order
  • For any other purpose to which you have agreed

These third parties be may be our employees, subcontractors, suppliers, agents or other service providers.

Automated Decision Making

Our finance partner may rely on automated decision making when processing a credit application started via this website. Please review their privacy notice for more details: https://www.v12retailfinance.com/privacy-policy

This website may reject orders where you provide incomplete information, or where our systems, our payment processors or finance partner suspect fraud.

Additional post-order fraud checks will also be applied where appropriate, which may result in your order being cancelled after completion.

Security

We will take all reasonable steps to secure your information against loss, unauthorised access or alteration.

The information we collect is not stored outside of the EU.

Data Retention

We will store data provided by you for as long as is necessary to provide you with service, to comply with any regulation or to defend any claim. Information no longer required will be deleted.

Your Rights

You have rights under the Data Protection Act. These include the rights to:

  • Ask for a copy of data we are processing about you and have inaccuracies corrected
    • A £10 fee applies to subject access requests until May 2018
  • Object to us processing data about you
  • Withdraw consent at any time, for processing where we rely on such consent
  • Make a complaint to the Information Commissioner’s Office

Changes to this Notice

This notice may be updated from time to time. The last date of revision was 10th September 2017.

Cookie Policy

What are cookies?

Cookies are small text files placed on your computer by your web browser at the request of websites you visit. They store information so that the next time you load a page on this site, or the next time you visit, the current state of your visit is known.

For example we use a cookie to uniquely identify your browser to our site, so that the items you add to basket are saved throughout your visit.

You may choose to disable cookies via your browser for some or all sites, though you should note by doing so you may find websites that you regularly visit become partially or completely unusable.

If you choose to access our site and have cookies enabled we will assume your implied consent to set cookies via your browser.

Summary of Cookies Set

Name Purpose
uS Our primary session cookie, which enables the core functions of our website, such as tracking the contents of your basket, or logging you into you account
responsive Allows us to detect if you have requested a desktop or mobile version of our site.
ccseen Allows us to detect if you have previously seen our cookie message on arrival to our website.
_utma, _utmz... (etc), _ga, _gid Set by Google as part of their Analytics tools, these cookies are used to gather anonymous statistics such as the number of visitors to a page or the keywords used to find our site. This information is then used to improve our service and site.
awin Set by us to let us know that you arrived via an advertiser to our site.