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Stock Information Policy

We operate a modern warehousing facility which provides automatic real-time stock updates to our website. When viewing a product listing page, you'll see one of the following stock indicators. We believe in an honest approach when displaying the availability of products. For anything which can take time to get to you, we'll tell you up front.  Read more about our delivery services.

Stock Indicators

In stock

This item is currently available from our warehouse and will normally be dispatched same day subject to our published cut-off times. Expedited delivery is available on most in stock items, although items which require specialized service (e.g large furniture requiring a two-person service) may take longer to dispatch.

In stock - limited

This item is also in stock but a limited quantity is available. It may become unavailable at any time. If you are planning to visit us in person, we suggest contacting us to reserve stock before making the journey.

Direct delivery

This item will be be dispatched directly from the manufacturer or distributor. This is often the case for particularly large or heavy items where specialized service is required, or for custom made items. Delivery times will vary and a number of different of services may be used. Please contact us if you have any questions. 

You will usually be able to collect such items from us if you prefer, but will need to wait for your order to arrive in our warehouse.

For large furniture (where available from stock) delivery is usually within two weeks. For made-to-order furniture, lead times can be up to eight weeks.

Available for order/On order

You may place pre-orders and back-orders for items not currently in stock. If you order an item which is out of stock, or you order a quantity larger than we currently we have available, we'll explain this clearly before you checkout. Delivery times will vary and we'll provide estimated arrival times and updates as we receive them. The product listing pages for items which are currently on order will show the estimated time to arrival in our warehouse.

You may opt to leave you email address with us and our website will alert you as soon as new stock is delivered. For high-demand items, we recommend pre-ordering to avoid disappointment.

No longer available

This item can no longer be purchased, we have no stock available and it has either been discontinued by the manufacturer or we no longer sell it.

Errors

We work hard to keep our inventory as accurate and up to date as possible. As with any activity there is an element of human error involved and occasionally displayed stock levels may not match exactly with the units available.