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Privacy and Cookie Policy


Your right to privacy is very important. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That's why we have put a policy in place to protect your personal information. Below is a summary of our policy.

Our cookie policy can be viewed further down the page. 

Information Collected

We collect information about you when you place an order with us. This information includes your name, contact details and items requested, this information is essential for processing your order. If you chose to sign up to our mailing list you will also have your email address and preferences stored for marketing purposes.

At any time you can ask us to stop using your personal data for direct marketing purposes. You can opt-out by unsubscribing.

We store the contracts content and will send you the details of your order as well as our general terms via e-mail. You can also find these terms at any time on our website. If you choose to register an account with us, your contact details will be stored in this context, along with your order history, which will be accessible through your account at any time. You may also amend your contact details via your account.

Controller of Information

Any information provided or gathered by this site is controlled by: AV Distribution, Unit 5 The Sidings, New Line Industrial Estate, Bacup, Lancs, OL13 9RW

Third Party Services

In order to provide you with an improved service we may at times disclose certain information about you with carefully selected third parties. Any information you choose to disclose to a third party service will be covered by the privacy policy of that specific service. A list of third party service cookies we currently employ is provided in our cookie policy.

For third party services which are related to the processing of your order (such as payment services) we will disclose your information automatically, assuming your implied consent. Other services may be opt-in (e.g Google Certified Shops) requiring you to act before your information is shared.


We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a bank account or credit card number), we will take reasonable steps to protect it. We will also take reasonable security measures to protect your personal information in storage. We do not store payment details, such as credit card numbers. Except as stated in this Privacy Statement, we will not provide any of your personal information to other companies or individuals without your permission. However, we may release personal information (including access logs) in response to all court orders and lawful requests from governmental authorities.

Data Protection Rights

If you are concerned about your data, you have the right subject to the payment of a small fee (currently £10) to request access the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

External Links

Our Service may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.


We welcome comments and questions on this privacy statement. Due to the rapidly evolving technologies on the Internet, we may occasionally update this privacy statement. All revisions will be posted to this site. Questions regarding this statement should be directed to use via our contact form or by post to:

AV Distribution, Unit 5 The Sidings, New Line Industrial Estate, Bacup, Lancs, OL13 9RW


What are cookies?

Cookies are small text files placed on your computer by your web browser at the request of websites you visit. They store information so that the next time you load a page on this site, or the next time you visit, the current state of your visit is known.

For example we use a cookie to uniquely identify your browser to our site, so that the items you add to basket are saved throughout your visit. 

You may choose to disable cookies via your browser for some or all sites, though you should note by doing so you may find websites that you regularly visit become partially or completely unusable. 

If you choose to access our site and have cookies enabled we will assume your implied consent to set cookies via your browser.

Summary of Cookies Set

Our Cookies

Name Purpose
uS Our primary session cookie, which enables the core functions of our website, such as tracking the contents of your basket, or logging you into you account
responsive Allows us to detect if you have requested a desktop or mobile version of our site.
ccseen Allows us to detect if you have previously seen our cookie message on arrival to our website.
_utma, _utmz, _ga Set by Google as part of their Analytics tools, these cookies are used to gather anonymous statistics such as the number of visitors to a page or the keywords used to find our site. This information is then used to improve our service and site.

Further sources of Cookies

Some functionality on this website is provided by third parties. For example if you checkout with PayPal, you may have cookies set by the PayPal service. You should review the cookie policies of the relevant service for further information.