No orders will be dispatched on 25th and 26th December, or 1st January. Our last date for pre-Christmas delivery on a next day service is 23rd December.
All delivery prices are determined by the delivery destination, the service chosen and the value and weight of your order. Standard delivery is free for all orders to most UK mainland addresses. Addresses in the Scottish Highlands, offshore and Northern Ireland may incur additional delivery costs, depending on the items ordered. Prices are calculated at the basket for all services and destinations.
Free next working day delivery is available when you spend over £50. We use the award winning DPD as our courier of choice, with a one hour delivery window available when you provide a mobile number. Service available Monday to Friday (excluding public holidays) to most mainland UK addresses for in-stock items ordered before our cut-off. Terms apply.
In addition to our standard service we offer a various options for UK delivery. For most postcodes and products you can select from a list of expedited and weekend services, please see the basket for more details.
We aim to dispatch all orders placed before 4pm Monday to Friday on the same day and other orders on the following day. Dispatch times are guaranteed to customers who choose an expedited delivery service, subject to stock and published cut-off times. No orders are dispatched on public holidays or weekends. During peak times non-expedited orders may take a little longer to process. Remote destinations may require additional time for delivery. Occasionally security checks by card issuers or our finance company may delay dispatch.
For certain items, such as made-to-order products or large items (e.g assembled furniture) which require a specialist delivery, dispatch times may vary. Please contact us or check the product listing page for information on specific items.
If a standard delivery option is chosen large or valuable items will be sent via a courier service and will require a signature on arrival. Smaller items will be sent via Royal Mail 1st class post and will usually arrive the day after dispatch, though this may vary. Please allow up to a maximum of 7 days for delivery of any small item sent via Royal Mail.
For card payments, we can deliver to the cardholder's address or alternatively to a work address.
If you wish to specify an alternative address, we can deliver to any verified address if you choose to pay with PayPal.
We no longer deliver orders outside of the UK.
Our prices are in GBP and include UK VAT.
We do not export goods. If you choose to export yourself, you may be liable to pay import duties and other taxes if you import goods into your country. We are unable to offer tax advice or adjustments.
We do not participate in the Retail Export Scheme, this scheme doesn't apply to mail order goods, including internet sales.